More than anything, we want you to be happy with your purchase! If something doesn’t look or feel right, please don’t hesitate to contact us at [email protected]
No Returns or Exchanges
Due to the customized nature of our products, we do not accept any returns or exchanges under any circumstances once an order has been confirmed.
Each item is made specifically to match the customer’s unique preferences and specifications, and is not part of a mass production process. As such, once production begins, changes, returns, or refunds are not possible.
Customers are strongly encouraged to thoroughly review all product details, images, and customization options before placing an order. By confirming the order, you acknowledge and agree that you fully understand and accept all specifications and customization terms.
Order Cancellation (If Not Yet in Production)
If your order has not yet entered production, we may consider a cancellation request. In the event a cancellation is approved, a 5% cancellation fee (based on the total invoice amount) will be applied to cover processing and administrative costs.
Please contact us as soon as possible at [email protected] if you would like to inquire about the possibility of canceling your order.
Please note that failure to review product information thoroughly prior to purchase will not be considered valid grounds for return, refund, or dispute.
Thank you for your understanding and support.
- Email: [email protected]
- SMS: +1(571) 335-1359 (Text Only)
- USA Office: 12 E. Twohig, Suite 200-F1, San Angelo, Texas 76903, USA
- China Warehouse: Wentian Industrial Park, Taihe County, Ji’an City, Jiangxi Province (Xinboshang Industrial Park), China.
- Hours of Operation: Mon-Sat: 9 AM-5 PM EST